Questions Answered in this Episode

• • Why is client experience so valuable?
  • How can we provide amazing and fast service while still having boundaries in business hours?
  • What do you do when you make a mistake?

Show Notes

Have you ever attached a negative memory to an experience?  In this episode I share a story of Gracie getting a hair cut and how our experience had the power to change the way I saw her haircut.  This relates to the way I run my business as well.  We have an opportunity to create positive memories for our clients to attach to their experiences working with us.  Client experience can look different for everyone!   It is possible to create a positive client experience that fits just right into our lives.

With amazing email response time comes the discussion of boundaries.  Should we have actual business hours when we work from home?  Or should we always answer emails as we get them?  This episode digs into this topic and how over time I have found a happy medium where I can still be prompt while still having balance at home.

I also dig into a story of what I did to make my biggest business mistake right.

Takeaways

• You can create a client experience that works well with your work life balance
• Always put yourselves in the shoes of the customer when creating a client experience
• Automating and streamlining systems in business can help provide a more efficiency and consistency for our clients

Important Links

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